Focus on Expressions exercises:
- Unit 01: Getting through on the telephone
- Unit 02: Starting a conversation
- Unit 03: Looking after visitors
- Unit 04: Making suggestions and arrangements
- Unit 05: Asking for and giving opinions
- Unit 06: Giving bad news and saying sorry
- Unit 07: Presenting information
- Unit 08: Restaurant language/Likes and dislikes
- Unit 09: Managing discussions
- Unit 10: Managing your workload/Saying goodbye