Highly Recommended

An English course for the hotel and catering industry

Teaching Resources Learning Resources

Highly Recommended

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Welcome to the Highly Recommended Student’s Site. Here you will find lots of interesting activities to help you get the most out of Highly Recommended. We hope you enjoy using these extra resources.

All units PDF (620 KB)

Unit 10 Desserts and cheese PDF (100 KB)

Unit 12 Dealing with requests PDF (111 KB)

Unit 14 Dealing with complaints PDF (64 KB)

Unit 16 Explaining and instructing PDF (68 KB)

Unit 18 Taking difficult phone calls PDF (70 KB)

Unit 2 Giving information PDF (64 KB)

Unit 21 Giving directions outside PDF (62 KB)

Unit 23 Offering help and advice PDF (125 KB)

Unit 25 Paying bills PDF (70 KB)

Unit 27 Applying for a job PDF (78 KB)

Unit 3 Taking room reservations PDF (123 KB)

Unit 5 Giving polite explanations PDF (47 KB)

Unit 7 Serving in the bar PDF (57 KB)

Unit 9 Taking a food order PDF (57 KB)

Unit 1 Taking phone calls PDF (47 KB)

Unit 11 Talking about wine PDF (65 KB)

Unit 13 Describing dishes PDF (57 KB)

Unit 15 Jobs and workplaces PDF (88 KB)

Unit 17 Taking telephone requests PDF (60 KB)

Unit 19 Health and safety at work PDF (97 KB)

Unit 20 Giving directions indoors PDF (105 KB)

Unit 22 Facilities for the business traveller PDF (71 KB)

Unit 24 Dealing with problems PDF (60 KB)

Unit 26 Payment queries PDF (116 KB)

Unit 28 The interview PDF (75 KB)

Unit 4 Taking restaurant bookings PDF (56 KB)

Unit 6 Receiving guests PDF (64 KB)

Unit 8 Instructions PDF (88 KB)