Dear Señor Idiakez,
I am writing to you to 1. 
a complaint about the service we received at your hotel during our recent visit to Mar del Plata. I'm
2. there were a number of areas in which your services did not match the quality we would expect from a five-star hotel.
Firstly, the food was not of a very high 3. . We realize that steak is a speciality in Argentina, but we had asked for some vegetarian options, which were not available. 4. we requested a room with a sea view but we were given a room that looked over a construction site. Finally, when I received my credit card statement I noticed that you have 5. us too much for our stay. You 6. to have calculated the bill in US dollars rather than in pesos as appeared in your price list.
I hope to hear from you very soon with a re-calculated bill and maybe a refund that takes into consideration the poor service we received while staying in your hotel.
Yours,
Justyna Jaros
