Dear Mr Capello,
Thank you for your email of 17/10 1. 
the damaged packaging on your last order. I am 2. that this was due to a technical defect on the packaging machine, which was not detected by the Quality Control team.
The machine has now been 3. and we are currently working on an action plan to prevent such an error in the future. I appreciate that you find this situation 4. . However, I would like to 5. your attention to the fact that our quality record so far this year has been excellent, and I hope you will see this incident as just a one-off.
I do apologize once again for the inconvenience 6. to your logistics team.
Yours sincerely,
Danny Ladlow
